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SAP user lock

User locked due to failed logon attempts

SAP logon fails because the user is locked after repeated incorrect password attempts or an administrative lock.

Likely root causes

  1. Wrong password is repeatedly used by the person, RFC destination, job or external integration.
  2. User was locked manually by an administrator.
  3. Stored credentials in a technical connection became stale after password change.

What to inspect

  1. SU01 user lock status.
  2. SM20/security audit or relevant logon history if enabled.
  3. SM59/jobs/interfaces that use the same technical user.
  4. Credential vault/connection settings outside SAP.

Resolution path

  1. Identify and stop the source of repeated bad logons before unlocking.
  2. Unlock/reset credentials through the authorized identity process.
  3. Update all technical destinations that use the changed password.
  4. Verify the account does not relock after recovery.

ERPClimb is an independent platform and is not affiliated with SAP SE.