Support
Last updated: 27 August 2026
Get help with your ERPClimb account, AI Copilot (Troubleshoot and Technical Design), interview preparation, mock tests, billing, subscriptions and browser extension or integration-related issues.
ERPClimb is an independent educational and productivity platform for SAP professionals. It is not affiliated with, endorsed by or sponsored by SAP SE.
Contact support
The fastest way to get help is to email us. Include the details listed below so we can assist you without back-and-forth.
admin@erpclimb.comWhat to include in your request
- The email address associated with your ERPClimb account.
- The affected feature or page (for example, AI Copilot, Technical Design, Mock Test, Billing).
- Your browser and device (for example, Chrome on Android, Safari on macOS).
- Clear steps to reproduce the issue.
- A screenshot, if it is safe to share and contains no confidential data.
- Any error text — redact customer names, system IDs, credentials and proprietary code first.
Privacy and safety reminder
Do not send passwords, API keys, SAP production credentials, RFC destinations, customer secrets, personal data of other people, or proprietary client code in your support request. If you need to describe a production error, anonymise or redact identifiers first.
Common issues
Login or account access issues▼
Try signing in at /auth. If you signed up with Google, use the Google button. If you forgot your password, use the “Forgot password?” link on the sign-in page.
Still stuck? Email us from the address on your account and include any error message you see.
Quota, upgrade or plan questions▼
Free accounts include a limited number of AI Copilot credits and resume reviews each month. Upgrade anytime from the Pricing page.
If a payment succeeded but your plan did not update, email us with the payment reference from Razorpay.
Payment or subscription issue▼
Payments are processed by Razorpay. ERPClimb does not store card or bank details. If a charge failed, check with your bank, then retry from Pricing.
For refund or invoice questions, email us with your registered email and the Razorpay order or payment ID.
AI result looks incorrect or incomplete▼
AI output is a starting point, not a guaranteed fix. Always validate SAP-specific recommendations in a non-production system and with a qualified reviewer.
If a response is clearly wrong or broken, share the feature, your SAP track and a redacted version of the prompt.
File upload or attachment problem▼
Supported files are typically PDF, Word, text and images. Keep files under a few megabytes and avoid uploading documents that contain confidential customer data.
If an upload fails, try a different browser or a smaller file, and let us know the file type and size.
Browser extension or integration problem▼
If you are reporting an issue with an ERPClimb browser extension or integration, include the extension version, browser version and the page you were on when the problem occurred.
This support page can also be used as the support URL for store listings and extension reviews.
Related pages
- Privacy Policy — how we handle your data.
- Terms — the rules for using ERPClimb.
- Pricing — plans, credits and upgrades.
- Sign in — access your account.
Security
If you believe you have found a security issue with ERPClimb, please email admin@erpclimb.com with a clear description and steps to reproduce. Do not exploit the issue or share sensitive data publicly.