Practise the SAP ticket before it's real.
Work realistic SAP production incidents the way a senior consultant does. Choose your checks, commit to a root cause and a safe fix, then see exactly how an experienced lead would have closed it.
- 10
- real-world tickets
- 9
- functional & technical areas
- ~5 min
- per ticket, no SAP system
- Step 1Read the ticketA real-world complaint in business language, with system context.
- Step 2InvestigateOpen the checks you'd really run. Each one reveals evidence.
- Step 3CommitPick the root cause and the fix you'd stand behind.
- Step 4DebriefScore out of 100, the senior's path, a model RCA and the interview angle.
Pick a ticket
The first ticket is open to everyone.
Monday's orders won't bill
- Investigate
- Root cause
- Fix
- Debrief
Nothing since Monday is coming up for billing
Since Monday morning none of the new standard orders show up in the billing due list. The warehouse confirms deliveries went out and goods issue is posted. Everything created up to last Friday billed fine. Month-end is Thursday and we already have about 340 deliveries we can't invoice.
System: S/4HANA, order type ZOR (copy of OR), delivery-related billing, nightly collective billing job. The weekend transport window ran Sunday evening.
Investigate
Open the checks you would really run. Each shows what you'd find. Checks that don't move the diagnosis cost focus points — think before you click.
Run at least one check first.
"Tell me about a production issue you solved." The lab trains the habits behind a strong answer: evidence before theory, the change that started it, and a fix that doesn't cause the next incident.
Which check to run first, which ones waste a morning, and why the quick fix is often the costly one — the judgement that separates support from lead.
The lab builds judgement, not experience. In interviews, describe it as practice — never as a project you worked on.
Tickets are educational scenarios written by ERPClimb from common SAP support patterns. Company names, documents and amounts are fictional. Always confirm transactions, objects and procedures against your own system release and your company's change process. ERPClimb is independent and not affiliated with SAP SE.