QM in Sales and Delivery: Customer Quality Requirements and Outbound Inspection

📌 KEY POINTS
✅ Sales/delivery execution can trigger a quality-relevant check instead of relying only on production or procurement inspection.
⚠️ Passing production inspection does NOT automatically satisfy every customer contract.
💡 Outbound quality must be coordinated with ATP, picking, and goods issue — release too late wastes completed warehouse work.

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▶ 1. WHY QM PARTICIPATES IN OUTBOUND

• Verifies product quality before customer delivery
• Exact design depends on material, customer, and inspection settings in the release

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▶ 2. CUSTOMER-SPECIFIC REQUIREMENTS

• Additional characteristics, tighter limits, inspection certificates, or batch documentation
• Preserve the link from sales/delivery document to material, batch, and inspection evidence — proof of which result supported shipment

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⚠️ 3. THE ASSUMPTION TO AVOID

• Passing production inspection does not automatically satisfy every customer contract — a customer can require extra testing, a specific certificate, or a release rule

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▶ 4. TIMING COORDINATION

• Outbound quality must be coordinated with ATP, picking, and goods issue
• Releasing too late means completed warehouse work for stock that still can't ship

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▶ 5. DEFINE THE FAILURE PATH UPFRONT

• Does failed outbound inspection block delivery, trigger rework, create a notification, or require customer waiver?

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▶ 6. ACROSS RELEASES

• Concept unchanged; certificate and complaint data increasingly flow through embedded analytics for sales/account visibility

✅ CHECKPOINT: why can a shipment fail a customer's quality bar even after passing production inspection?

A customer contract required an additional certificate and tighter moisture specification. Production inspection passed, but the delivery could not be released until the customer-specific outbound quality check was completed.

• Assuming production quality automatically satisfies customer requirements.
• Losing batch-to-customer traceability.
• Generating certificates from uncontrolled data.
• Performing outbound inspection after warehouse loading.
• Allowing shipment override without approval.

• Define customer-specific requirements explicitly.
• Link quality evidence to delivery and batch.
• Coordinate release with warehouse timing.
• Govern waivers.
• Keep certificate data traceable.

Explain why QM in sales can require additional quality evidence beyond manufacturing inspection.